At MotorBikeCustoms, we strive to deliver your order as quickly and safely as possible. To ensure fast and reliable delivery, we partner with trusted courier services and invest significantly in shipping costs.

1. Order Dispatch

• Orders are generally dispatched from our warehouse within 48 working hours after confirmation.
• During public holidays, festivals, promotional events, or sale periods, dispatch may take slightly longer than usual.

2. Estimated Delivery Time

Delivery timelines may vary depending on your location:

• Tier 1 Cities: 3–5 Business Days
• Tier 2 Cities: 4–7 Business Days
• Tier 3 Cities & Remote Areas: 7–10 Business Days

Please note that these are estimated delivery times and may vary due to weather conditions, courier delays, or other unforeseen circumstances.

3. Our Courier Partners

We ship through India’s leading courier companies, including:

• FedEx
• Delhivery
• Blue Dart
• XpressBees
• Gati
• Tirupati
• DTDC
• India Speed Post

The courier partner is selected based on your delivery location to ensure the fastest and safest service.

4. Shipping Methods

Air Shipping

• Fastest delivery option.
• Shipment is transported primarily via air.

Surface Shipping

• Shipment is transported by road.
• Delivery may take slightly longer compared to air shipping.

5. Order Tracking

• Tracking details are shared within 48 working hours after dispatch.
• You will receive the tracking information via SMS and Email.
• You can monitor your shipment using the tracking link provided.

6. Doorstep Delivery

• Approximately 98% of orders are delivered directly to your doorstep.
• In certain remote or rural locations (around 2%), doorstep delivery may not be available due to courier service limitations.
• In such cases, the courier partner will contact you and request that you collect your parcel from the nearest delivery center.

7. Courier-Related Issues

Once your order has been dispatched and tracking becomes active, the shipment is under the responsibility of the courier company.

If you experience issues such as:

• Delivery delays
• Incorrect tracking updates
• Failed delivery attempts
• Delivery rescheduling

Please contact the respective courier company’s customer support directly using your tracking number for the quickest resolution. Our support team will also assist whenever possible.

8. Return Shipping Policy

Manufacturing Defects

If the product has a genuine manufacturing defect, MotorBikeCustoms will bear the return shipping charges.

Damaged During Transit

If your order arrives damaged, you must provide:

• A continuous package opening video (without pause or editing), clearly showing the package being opened.

Once verified, we will bear the return shipping charges.

Other Returns

For returns due to reasons other than manufacturing defects or transit damage (such as incorrect selection, change of mind, etc.), return shipping charges must be borne by the customer.

Recommended Return Courier:
We recommend using India Speed Post for return shipments, as it is reliable, secure, and provides better service coverage.

9. Shipping Charges

Prepaid Orders

We generally offer FREE Shipping on most prepaid orders.

Cash on Delivery (COD)

An additional charge applies to COD orders because courier companies levy higher cash handling and collection fees.

Most COD shipments are dispatched via Surface Shipping, which may result in slightly longer delivery times.

10. Cash on Delivery (COD) Policy

To reduce losses caused by unaccepted COD orders, we require an advance payment for all COD orders.

Advance Amount:

• 10% of the product value + ₹99

This advance covers a portion of the shipping and handling costs.

The remaining balance is payable in cash upon delivery.

This policy has been implemented due to repeated instances of customers placing COD orders that were later refused or returned without acceptance, resulting in substantial losses for small businesses.

We appreciate your understanding and support.

11. Need Assistance?

If you have any questions regarding shipping, delivery, tracking, or your order, please contact our customer support team.

Customer Support:
📞 7433996655

Please keep your Order ID handy when contacting us for faster assistance.