At MotorBikeCustoms, customer satisfaction is our priority. Please read the following policy carefully before placing an order.
Refund Policy
Manufacturing Defects
We offer 100% free replacement for products with verified manufacturing defects, subject to inspection and approval.
Duplicate Payments
If you accidentally make duplicate payments for the same order, the additional amount will be refunded to your original payment method within 3–5 business days after verification.
Refund Eligibility
To qualify for a refund, where applicable:
- Your return or refund request must be approved by our Customer Support Team.
- The product must be unused, uninstalled, and in its original condition.
- The product must be returned in its original packaging along with all applicable accessories, manuals, and documentation.
- The product must pass our inspection and verification process.
Refund Process
Once the returned product is received and inspected:
- We will notify you whether your refund request has been approved or rejected.
- If approved, the refund will generally be processed within 3–5 business days.
- The refund will normally be credited to the original payment method.
- Any applicable shipping, COD, handling, or return courier charges may be deducted from the refundable amount, where applicable.
Return Policy
If you receive a damaged, defective, incorrect, or incomplete product, please contact our Customer Support Team within 24 hours of delivery.
To initiate a return:
- Contact our Customer Support Team before sending the product back.
- Wait for return authorization and follow the shipping instructions provided by our team.
- Returns sent without prior authorization may not be accepted.
Return Conditions
- Return requests must be initiated within 24 hours of delivery.
- The product must be unused and returned in its original condition and packaging.
- All accessories, manuals, tags, and other applicable items must be included.
- Products showing signs of installation, usage, modification, misuse, or improper handling may not be eligible for return.
If an incorrect product was shipped due to an error on our part, we will arrange an appropriate resolution, which may include a replacement or refund, subject to verification.
Shipping Charges for Returns
We provide FREE Shipping on most prepaid orders, and shipping costs are generally included in the product price where applicable.
However, the following conditions apply:
- If a customer refuses to accept a shipment after dispatch without a valid reason, applicable forward and return shipping charges may be deducted from any eligible refund or recovered from the customer.
- Customers are responsible for return shipping charges unless the return is due to a verified manufacturing defect or an error on our part.
- Shipping charges are generally non-refundable, except where otherwise required by applicable law or where the return is due to an error attributable to MotorBikeCustoms.
For products valued above ₹1,500, we strongly recommend using a trackable courier service and, where appropriate, purchasing shipping insurance. MotorBikeCustoms will not be responsible for return parcels that are lost or damaged while being shipped back by the customer, unless otherwise required by applicable law.
Cash on Delivery (COD) Policy
For all COD orders, we collect an advance payment of:
10% of the product value + ₹99
This advance amount helps cover a portion of the courier, handling, and order processing costs associated with COD orders.
If a customer refuses or fails to accept the parcel after dispatch, the advance amount will be treated towards the applicable forwarding, return shipping, and handling charges and will not be refunded, subject to applicable law.
Replacement Policy
We provide replacements only in the following circumstances, subject to verification:
- Verified manufacturing defects.
- Product damaged during transit.
- Incorrect product delivered due to an error on our part.
Replacement Conditions
- The issue must be reported within 24 hours of delivery.
- A valid continuous unboxing video, without pause, cuts, or editing, may be mandatory for claims involving transit damage, missing items, or visible product defects.
- The defective, damaged, or incorrect product must be returned to us for inspection when requested.
- The product must meet the applicable return and verification requirements.
Once the returned product is received, inspected, and approved, the replacement will generally be dispatched within 10 business days, subject to product availability.
Replacement Not Available For
- Wrong size selected by the customer.
- Change in color preference.
- Change of mind.
- Incorrect product selection by the customer.
- Products damaged due to improper installation, misuse, modification, or mishandling.
- Normal wear and tear.
- Damage caused after delivery due to circumstances beyond our control.
Customized Products Policy
Customized, personalized, modified, or made-to-order products are manufactured or prepared specifically according to individual customer requirements.
Therefore, once production or customization has started:
- No Return
- No Refund
- No Replacement
- No Cancellation
will generally be permitted, except where required under applicable law or where the product has a verified manufacturing defect or was supplied incorrectly by us.
If a customer refuses delivery of a customized product, the advance payment may be retained towards applicable production, shipping, handling, and return costs and may not be refundable, subject to applicable law.
Cancellation Policy
Orders may generally be cancelled only before dispatch.
If a cancellation request is approved within 24 hours of placing the order, the eligible refundable amount may be credited to the MotorBikeCustoms Wallet, unless otherwise agreed or required by applicable law.
Once an order has been dispatched, cancellation requests generally cannot be accepted.
For customized, personalized, modified, or made-to-order products, cancellation is not permitted once production or customization has started.
Important Notes
- Only products purchased at the regular price are eligible for refunds where applicable.
- Products purchased during sale, clearance, promotional offers, or special discounts are generally not eligible for refund unless they have a verified manufacturing defect, are incorrectly supplied, or otherwise qualify under applicable law.
- An uninterrupted package-opening video, without pauses, cuts, or edits, may be mandatory for claims involving transit damage, missing items, or certain product defects.
- Claims submitted without the required supporting evidence may be rejected after review.
- MotorBikeCustoms reserves the right to inspect returned products before approving any refund, return, or replacement.
- Products that have been installed, modified, misused, or damaged after delivery may not qualify for return, refund, or replacement.
- Any fraudulent, misleading, or abusive use of this policy may result in rejection of the claim and other appropriate action.
- All refund, return, replacement, and cancellation requests remain subject to verification and the applicable terms of this policy.
- Nothing in this policy is intended to limit any consumer rights or legal protections that cannot lawfully be excluded under applicable law.
Need Help?
For questions regarding Returns, Refunds, Replacements, or Cancellations, please contact our Customer Support Team.
Customer Support:
📞 7433996655
Please keep your Order ID ready when contacting us so that our support team can assist you more quickly.
